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Evolving Performance Management: What Really Matters?

Like many companies in recent years, United Airlines has been on a journey exploring how to evolve its performance management approach away from being a painful check-the-box activity toward one that is the engine that drives employee engagement and productivity. Learn how United’s journey to transform its approach to organizational performance management has shaped how the company conceptualizes priority measures round performance to discover what really matters — and what doesn’t.    

In this session, participants will:
  • Understand the top themes of what the company has discovered really matters in effectively evolving performance management.
  • Identify important considerations for each theme as leaders think about crafting their approach.
  • How to gain buy-in and alignment from senior leaders in understanding what really matters.
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The Power of Questions

Human resources professionals need to connect with a variety of stakeholders on a daily basis. A powerful tool in these interactions is the use of questions. When stated and expressed thoughtfully, questions can demonstrate understanding and openness and build connections between individuals and groups. Questions can also be transformational in coaching others and encouraging the kind of self-reflection that inspires growth. But how can HR leaders become better at using questions?

In this session, attendees will learn: 
  • How to use questions to demonstrate business acumen and influence. 
  • Powerful questions to ask during coaching, mentoring or feedback discussions. 
  • How to be disciplined in self-reflection by posing questions to yourself for career development.
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The Power of Ongoing Employee Conversation

Today, companies are spending more time creating well-rounded employee experiences with human resources leading the charge. How can HR teams successfully build employee experiences that reflect the needs of their employees? The answer is often simple but overlooked: Talk to them. While many management decisions are based on quantitative data, HR leaders need to find ways to inject personal conversations into the decision-making process. In this talk, Becky Cantieri, senior vice president of HR for SurveyMonkey, shares how the company builds personable employee conversations at scale, as well as the recent benefits it has brought the company’s employee experience.  

In particular, attendees will learn:
  • How to engage employees in conversation.  
  • What types of conversation channels to use and when to use them. 
  • How (and when) to incorporate employee feedback into company initiatives and programs
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The Data Behind Great Leadership

What makes a great leader? How about a great CEO? And how can human resources practitioners develop better leaders? Listen as Glassdoor’s Chief Economist Andrew Chamberlain shares how he and his research team used data gleaned from the employer reviews website to identify today’s most important leadership characteristics.

Specifically, in this session, attendees will learn:
  • How company culture impacts CEO approval ratings 
  • Why lower employee work-life balance leads to higher CEO approval. 
  • Gender’s impact on leadership approval.
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Organizational Health: Telling a Comprehensive Story

For HR leaders, data is key to raising awareness and driving change to improve organizational health. But having the most impactful discussions with senior leadership requires knowing which metrics to surface, and how to augment data with qualitative information. This session will address blending quantitative and qualitative feedback to effectively communicate organizational themes, and outline potential actions to address them.

In this session, participants will:
  • Learn how to use data and analytics to educate and gain alignment on organizational strategy.  
  • Supplement quantitative data with qualitative information to lead impactful discussions. 
  • Discuss opportunities to put this information to use in order to inspire senior leadership to enact change.
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